Citizen Services at Esenttia
Discover how you can interact with us and access public information.
At Esenttia, we are committed to providing efficient service channels and fostering citizen participation through clear and accessible mechanisms. We want you to feel supported and heard at every stage of your interaction with us.
Service and Participation Channels
We offer you various service channels to address your concerns and receive your requests in an agile and timely manner.
In-person service
Physical document submission and PQRS mailbox.
Bogotá Office: Avenida Calle 26 No. 57 - 41, Edificio T7- T8 Piso 11 (Torre 7), Monday to Friday: 8:00 a.m. to 4:00 p.m.
Cartagena Office: Avenida Calle 26 No. 57 - 41, Edificio T7- T8 Piso 11 (Torre 7), Monday to Friday: 8:00 a.m. to 4:00 p.m.
Virtual service
Submit your requests officially and receive your tracking number instantly.
Whatsapp: (+57) 310 300 33 53
Web portal: Contact us form.
Customer service: servicioalcliente@esenttia.com atencionciudadania@esenttia.com
Consult the Dignified Treatment Letter
Phone service
Customer service: (+57) 601 596 0210
Ethics line: (+57) 01 800 912 1013
Reports of violations of the Code of Ethics and incidents of corruption, fraud, money laundering or terrorism financingProcedures, other administrative processes, and public information access inquiries
Information of Interest
Your voice matters
PQRS
Submit your requests, complaints, claims, suggestions, and compliments here. The best way to maintain good communication with you!
Commitment to Transparency
Ethics Line
In this space you can report a situation or inappropriate behavior against the ethics and transparency of Esenttia.