Participate

a. General Description of the Participate Menu

The Participate Menu is the space on the Esenttia S.A. website intended to inform citizens and stakeholders about the available interaction mechanisms, as well as the Company's transparency and business ethics tools.

This space is organized in accordance with the guidelines of the Administrative Department of Public Service on citizen participation in public management.

Considering the legal nature of Esenttia S.A. as a mixed-economy company that carries out commercial activities in competition with the private sector:

• It does not issue or regulate regulations.
• It does not formulate public policies.
• It does not provide administrative procedures to citizens.
• It is governed by the legal regime applicable to its economic and commercial activities.

Consequently, some sections of the Participate Menu are not mandatory.

b. Information on the mechanisms, spaces, or instances of the Participate Menu

Esenttia S.A. makes the following mechanisms available:

• Right to petition: channel to request information or public documents in accordance with legal terms.
• PQRS: virtual tool to submit petitions, complaints, claims, or suggestions.
• Contact and registration form: available at
  https://www.esenttia.co/contactenos/
  (Option: Communities, authorities, shareholders, allies, and others → Community).
• Dignified Treatment Letter: institutional commitment to timely and respectful service.
• Ethics Line: channel to report possible irregularities, fraud, corruption, money laundering, or terrorism financing.
• Anti-Corruption and Citizen Service Plan (PAAC).
• Management Reports, published annually.

c. Citizen Participation Strategy

Since Esenttia S.A. does not formulate public policies or develop regulatory processes, it does not carry out regulatory or budgetary participation exercises.

However, it maintains permanent communication channels with its stakeholders through the mechanisms described above.

d. Annual Accountability Strategy

In accordance with the paragraph of Article 50 of Law 1757 of 2015, mixed-economy companies that carry out commercial activities in competition with the private sector are not obliged to render accounts in the terms provided for public administrative entities.

Consequently, Esenttia S.A. is not required to publish an annual accountability strategy.

e. Anti-Corruption and Public Service Plan (PAAC)

Esenttia S.A. has its current Anti-Corruption and Public Service Plan, available at:

https://www.esenttia.co/wp-content/uploads/2024/10/Plan-Anticorrupcion-y-de-Atencion-al-Ciudadano-2…

The Company complements this instrument with:

• Code of Ethics
• Ethics Line
• Compliance policies
• Risk management systems

f. Publication of general accountability reports

Although it is not obliged to hold public accountability hearings, Esenttia S.A. publishes its Management Reports annually on the corporate website as a transparency practice.

g. Calls for participation

Communications and calls addressed to communities, allies, shareholders, and other stakeholders are made through the website and institutional channels.

h. Calendar of the annual citizen participation strategy

Law 1757 of 2015 establishes that participatory budgeting and similar exercises apply to territorial entities.

Given that Esenttia S.A.:

• Does not formulate public policies.
• Does not carry out participatory budgeting.
• Is not obliged to render accounts in the terms of the Public Administration.

It is not required to publish a calendar of the annual citizen participation strategy.

However, it may publish its institutional calendar of activities when applicable.

i. Citizen registration form

Available at:
https://www.esenttia.co/contactenos/

j. Deliberative interaction channel

Citizens can interact with Esenttia S.A. through:

• Right to petition
• PQRS
• Ethics Line
• Contact form

1. Diagnosis and Identification of Problems

Regarding component a) Publication of topics of interest, b) Toolbox, c) Evaluation tool, and d) Disseminate results, it is specified that this section is intended for entities that formulate public policies, issue regulations, or carry out participatory processes to identify social problems.

Given that Esenttia S.A. does not have among its functions the issuance, sanctioning, or review of regulations, nor the formulation of public policies, it does not carry out participatory diagnostic processes under the terms established in the Participate Menu. Consequently, items a), b), c), and d) are not applicable to the Company.

2. Planning and Participatory Budget

Regarding a) Percentage of the budget for the process, b) Enable interaction channels and toolbox, c) Publish information about decisions, and d) Make visible the progress of decisions and their status (traffic light), it is reported that Articles 90 and 100 of Law 1757 of 2015 provide that participatory budgeting is a mechanism specific to regional and local governments.

Esenttia S.A., not being a territorial entity nor executing public budget under that scheme, is not obliged to implement participatory budgeting or to develop the components associated with this section. Therefore, items a), b), c), and d) do not apply.

3. Citizen Consultation

Regarding a) Consultation topic (regulations, policies, programs, or projects) and its summary, b) Enable consultation channels and toolbox, c) Publish observations and comments and responses to regulatory projects, d) Create a link that redirects to the Regulatory Section, and e) Provide an evaluation tool, this section applies when the entity submits regulatory projects or regulatory decisions for public consideration.

Esenttia S.A. does not issue regulations, does not formulate public policies, and does not provide administrative procedures to citizens. Consequently, it does not carry out regulatory consultation processes nor must it publish observations or responses in that framework. Therefore, items a), b), c), d), and e) are not applicable.

Without prejudice to this, the Company maintains permanent interaction channels such as the Right to Petition, PQRS, and contact form.

4. Collaboration and Innovation

Regarding a) Provide a space for consultation on topics or problems, b) Call with the challenge, c) Report current challenges and report with the frequency of solution votes in each challenge, d) Publish the chosen proposal and the criteria for its selection, e) Disseminate the work plan to implement the designed solution, and f) Publish information about developments or prototypes, it is specified that this section is oriented towards open innovation or co-creation exercises within the framework of public policies or regulation.

Given that Esenttia S.A. does not develop regulatory processes or formulate public policies, it does not carry out this type of public calls. Therefore, items a), b), c), d), e), and f) do not apply.

5. Accountability

Regarding a) Provide a space for citizens to propose topics, b) Communication strategy for accountability, c) Calendar of dialogue events, d) Link accountability reports in the Transparency Menu, e) Provide a channel for dialogue events – Coordination with the national accountability system, f) Questions and answers from dialogue events, g) Minutes of each event, and h) Improvement actions incorporated, it is reported that the paragraph of Article 50 of Law 1757 of 2015 exempts mixed-economy companies that carry out commercial activities in competition with the private sector from the obligation to render accounts in the terms provided for Public Administration entities. Consequently, items a), b), c), e), f), g), and h) are not mandatory for the Company.

However, regarding item d) Link accountability reports in the Transparency Menu, Esenttia S.A. publishes its Management Reports annually on the corporate website as a transparency and access to information practice.

6. Social Control

Regarding a) Inform the modalities of social control, b) Call when execution of a program, project, or contracts begins, c) Summary of the subject under surveillance, d) Reports of the supervisor or supervisor, e) Provide an evaluation tool for activities, f) Publish the record of observations from oversight committees, and g) Improvement actions, it is specified that this section is mainly aimed at citizen oversight of the execution of public resources within the framework of administrative functions.

Given that Esenttia S.A. carries out commercial activities in competition with the private sector and is governed by the regime applicable to its economic and commercial activities, the components provided in items b), c), d), e), f), and g) are not required.

Regarding item a) Inform the modalities of social control, the Company provides mechanisms for access to information and institutional channels such as Right to Petition, PQRS, and Ethics Line, through which citizens can exercise social control in accordance with the current legal framework.